Milwaukee
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Inbound Call Center Representative
Description
About Park Core Group
Park Core Group delivers parking management, valet services, and vehicle coordination for a variety of properties and events. Our customer service teams help support drivers, guests, and clients with parking-related assistance.
Position Summary
We are searching for a professional and customer-focused Inbound Call Center Representative to assist customers with parking service inquiries and support operational coordination in Milwaukee.
Key Responsibilities
- Answer inbound calls from customers regarding parking services and locations.
- Provide clear information about parking procedures, access, and assistance.
- Document customer inquiries and service requests.
- Route calls or issues to appropriate supervisors or teams.
- Maintain accurate records of calls and service interactions.
- Deliver professional and courteous customer service at all times.
Minimum requirements
Qualifications
- High school diploma or GED required.
- Strong communication and phone etiquette skills.
- Basic computer and data entry abilities.
- Ability to handle multiple calls in a professional manner.
- Previous call center or customer service experience is a plus but not required.
- Competitive hourly pay.
- Paid training.
- Flexible scheduling options.
- Opportunities for advancement within operations.
- Employee recognition programs.
- Health insurance, 401(k), and paid time off may be available based on employment status and company policy.
